When training sales associates, the best measurement tool is VIDEO Mystery Shopping. Some sales associates are intimidated by the process, but when used properly, it is the best available training tool on the market. It is important to emphasize to sales associates that the shops will be used for training purposes only; not to embarrass them or catch them doing something wrong. Think of it as an investment in your sales associates to help them learn more and earn more. This approach can shed a positive light on shops.
Positive encouragement is the best way to reinforce affirmative behavior and ensure that progress is being made. People want to please and want to excel, and a little bit of encouragement goes a long way.