The airline industry is often mocked for its poor customer service and its unhelpful employees, but Southwest Airlines is changing that. Customers loyal to Southwest often say how happy and friendly the employees are, and how hard they work to try and help customers.
If you administered truth serum to every company employee (aside from salespeople) and then asked them to describe the sales department, you’d likely hear words like “pushy,” “high maintenance,” “lazy” and “a bunch of prima donnas.” There’s often a clear disconnect between other departments and sales teams.
At some point, goodjust isn’t good enough. Real estate brokers who accept the status quo from agents cheat themselves and their teams out of reaching their full potential. When agents take a passive approach (such as relying on social media or e-mail to contact potential buyers) they are not challenged and they sell less.
Peyton Manning doesn’t just love the game of football. He reveres it. We know this not because he’s played his whole life or has a Super Bowl ring. We know it because of what happened behind the scenes.
I’m not often surprised by quality customer service, but for my recent birthday, an airline I don’t usually do business with blew me away. As I prepared to board a United Airlines jet the day aftermy birthday, the flight attendant met me at the door with a birthday card and a personal greeting.
As my daughter’s recent dispute with a classmate demonstrates, the easy way isn’t always the best way. Although Mary Jane was tempted to find a different friend after arguing with Maddie, I knew this approach would be easier in the short term, but damaging in the long term.
Just like any do-it-yourselfer, new home sales teams need to have a selling toolkit equipped with both everyday items and special occasion tools. Two everyday tools necessary for top performance are beliefs and abilities, and our specialty tool is coaching.